Delivery Policy

Flowers delivery


Royalflora.net – is a unified network of partners with its own courier service, which guarantees flower and gift delivery on time and in appropriate kind.

Erase boundaries and overcome distances with us! We make the Flowers deliveries 365 days a year, including holidays and weekends. We are happy to carry the delivery for you and guarantee the quality of our services!


We carry out deliveries across Ukraine within 3 hours of your order payment. Faster is possible! Contact our managers for more details. As an exception may be difficult compositions or baskets creating of which may require a little more time (Nearest delivery time is indicated on each product page). Delivery can be made to the home address, work address, to the hotel, to the restaurant. Also we can make the delivery without an address - by the preliminary phone call to the recipient.

 For more details view the information on the site by selecting the desired delivery region, or check with our manager.

Since the flowers and fruit basket – a perishable product, the company reserves the right to change the composition and appearance of the goods to 20 – 25% preserving the general appearance and cost of components.

Delivery of orders is carried out at a convenient time for you. The time can be selected in the shopping cart when ordering. Deliveries can be made during the day (09:00 – 21:00) or during working hours (10:00 – 17:00), and also in a shorter time intervals (09:00 – 12:00, 12:00 – 15:00, 15:00 – 18:00, 18:00 – 21:00). Morning (07:00 – 09:00) and evening (21:00 – 23:00) time needs an additional payment. Deliveries for today are taken until 4 p.m. this day. For the fast delivery of the order on the day of its location, we recommend you to pay as soon as possible (We prefer you making your orders before afternoon). If the payment came too late (the evening of your recipient’s time) we will have to move the delivery of your order to the next day.

Shipping on the morning (07:00 – 9:00) are taken until 17:00 пthe previous day. If you paid for your order after 6 p.m. and the delivery needs to be done the next day early in the morning such deliveries can be postponed to a later time in consultation with the customer. Deliveries to the small towns and villages can be made during the day and are not available in the morning time (07:00 – 9:00) и and evening time (21:00 – 23:00).

Please note that in case of absence of the recipient at the specified address and at a specified time, after a 15 minute wait, the courier is authorized to transfer the order to reliable person (relative, neighbor, receptionist, porter et al., If the courier deems it possible!) If we couldn’t contact you for further information about the delivery and it wouldn’t be possible to pass the bouquet by someone else at the address – a bouquet will be returned by courier to the office to clarify the situation. Re-delivery of the order needs extra payment. If the customer refuses to re-delivery, price of the order will not be returned, as the company incurred expenses.


Delivery on the holidays

To ensure timely delivery of your order on holidays 14th of February или 8th of March it would be better to place your order in advance.

Our managers are working around the clock and are ready to answer all your questions. You can contact us by phone, e-mail or on-line chat.

В связи с праздничниной загруженностью, доставка осуществляется в следующие временные промежутки:

Due to workload, delivery of orders on a holiday are in following time intervals: Morning - 7: 00-9: 00, Day - 9: 00-18: 00 Evening -18: 00-22: 00 by the preliminary phone call to your recipient. (We understand the importance of maintaining a surprise so we never announce what exactly will be delivered. As a rule, we are talking about the delivery of parcel or registered letter. Be sure that your recipient will receive the gift with maximum of positive emotions!) We try to consider all your wishes concerning the time of delivery, but unfortunately due to the holiday workload we can not always guarantee 100% compliance.

Please note that in case of absence of your recipient at the address on a specified time, after a 15 minute wait, delivery is authorized to pass the order to reliable person there (family member, a neighbor, receptionist, porter, etc., if it would be convenient!) If we won't be able to contact you for more information about the delivery (You will not respond to calls or emails from us) and we will not be able to pass your recipient's bouquet to someone else - bouquet will be returned by courier to the office and we will wait for further information from you. Re-delivery of the order needs additional payment.

We welcome making advance orders!